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Chapter 2 of 8

Major Change Models and Frameworks

Several established frameworks help practitioners structure change efforts. Kotter's 8-step model proceeds through establishing urgency, building a coalition, forming a vision, communicating the vision, empowering action, generating quick wins, sustaining acceleration, and instituting change. Lewin's 3-stage model uses unfreeze (disrupting the equilibrium that holds current behavior in place), change (moving to the new state), and refreeze (locking in the new state through reinforced norms, systems, and accountability).

Prosci's ADKAR model operates at the individual level through Awareness (why the change is needed), Desire (personal motivation to support it), Knowledge (information and training on how to change), Ability (practice, coaching, and tools to demonstrate the new behavior), and Reinforcement (mechanisms that prevent slipping back). Bridges's transition model distinguishes the external event of change from the internal psychological journey through ending, neutral zone, and new beginning. Other useful lenses include the McKinsey 7-S framework (Strategy, Structure, Systems, Shared Values, Skills, Style, Staff), the Kübler-Ross change curve (denial, anger, bargaining, depression, acceptance), the Satir model with its predicted performance dip, the J-curve of temporary drop before long-term gain, the four rooms of change (contentment, denial, confusion, renewal), and the Burke-Litwin model separating transformational drivers from transactional drivers.

Two complementary motivation tools are the burning platform (a vivid case for change driven by the cost of staying the same) and the burning ambition (a positive vision of a future worth pursuing). The Beckhard-Harris change formula summarizes this as \( D \times V \times F > R \), where dissatisfaction, vision, and first steps must together exceed resistance; if any one of D, V, or F is zero, change fails regardless of the others.

All chapters
  1. 1Foundations of Change Management
  2. 2Major Change Models and Frameworks
  3. 3Stakeholders, Sponsors, and Champions
  4. 4Communication, Narrative, and Reinforcement
  5. 5Planning, Sequencing, and Execution
  6. 6Resistance, Fatigue, and Adoption Signals
  7. 7Capability Building and the Change Practitioner
  8. 8Measurement, Sustainment, and Culture

Drill it

Reading is not remembering. These come from the Change Management deck:

Q

What is change management?

Change management is the structured approach to helping people adopt new processes, tools, behaviors, or strategies successfully.

Q

Why does change management matter?

Even strong decisions fail when people do not understand, support, or adopt the change in practice.

Q

What is the human side of change?

The human side of change includes emotions, habits, identity, trust, and uncertainty that shape adoption.

Q

What is stakeholder readiness?

Stakeholder readiness is how prepared and willing a group is to understand and adopt a proposed change.