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Exam details
Fully concentrating on what someone is saying, understanding the complete message (words, tone, and non-verbal cues), and responding in a way that shows genuine comprehension.
Level 1: Listening to self (thinking about your own response). Level 2: Listening to the speaker (focused on their words and meaning). Level 3: Global listening (attuned to energy, emotion, and what's unsaid).
Hearing is passive and automatic — sound reaching your ears. Listening is active and intentional — processing, interpreting, and making meaning from what you hear.
Restating the speaker's message in your own words to confirm understanding. It demonstrates you've heard them and reveals any miscommunications.
Mirroring back the emotional content of what someone said — e.g., "It sounds like you're feeling frustrated about this." It validates their experience.