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Exam details
Change management is the structured approach to helping people adopt new processes, tools, behaviors, or strategies successfully.
Even strong decisions fail when people do not understand, support, or adopt the change in practice.
The human side of change includes emotions, habits, identity, trust, and uncertainty that shape adoption.
Stakeholder readiness is how prepared and willing a group is to understand and adopt a proposed change.
People often resist because of uncertainty, loss of control, added workload, weak trust, or unclear benefit.